About Us
Aestia3D is an innovative e-commerce platform where users can discover and purchase trendy products at affordable prices. We offer a diverse range of items while ensuring a seamless shopping experience.
Our platform includes unique features such as Aestia3D Coins, allowing customers to earn rewards with every purchase. Managing orders is simple, with easy tracking and hassle-free returns. Additionally, our dedicated customer support team is available through multiple channels to assist with any inquiries.
Delivery & Tracking
- Standard Delivery Time: Orders are delivered within 7 days from the date of purchase.
- Tracking Details: A tracking link will be provided once your order is dispatched.
- Note: In some cases, delivery times may be extended as we are in the process of acquiring new shipping partners to improve our service.
Returns, Refunds & Replacements
- Request Period: You can request a return, refund, or replacement within 3 days of delivery.
- Approval Process: Aestia3D reserves the right to approve or deny refund/replacement requests.
- Refund Processing Time: Approved refunds will be processed within 6-7 working days after the order is picked up.
- Request Rejection: Refund/replacement requests may be rejected due to incorrect product information.
Cancellation Policy
- Cancellation Allowed: Orders can be canceled before they are shipped.
- No Cancellation: Once the order has been shipped, cancellation is not possible.
How to Cancel or Request a Return/Refund
- Go to ‘My Orders’ – Click on the profile icon located on the left side of the header.
- Check Eligibility – If eligible, you will see the option to request a refund or replacement.
- Ineligible Orders – If your order is not eligible, a friendly message will explain why.
Friendly Note (If Refund or Cancellation Is Not Possible)
If your order has already been shipped or the 3-day return window has passed:
"We're sorry, but we cannot process your request. Orders can only be canceled before shipping, and refund requests must be made within 3 days of delivery. Since your order does not meet these conditions, we are unable to proceed. However, we truly value you as a customer! If you have any concerns, please reach out to us—we’re happy to assist you! 😊"
Aestia3D Coins & Rewards System
Users earn 3 Aestia3D Coins with every order, which can be tracked under the Aestia3D Coins section via the profile icon.
🔹 Redeeming Aestia3D Coins
Users can exchange their Aestia3D Coins for exciting rewards! There are a total of 8 rewards, including 4 Mystery Gifts and 4 Listed Products.
📦 Reward Options
✅ Mystery Gifts (No Returns or Replacements)
- 18 Aestia3D Coins – 🎁 Small Mystery Box
- 24 Aestia3D Coins – 🎁 Medium Mystery Box
- 30 Aestia3D Coins – 🎁 Big Mystery Box
- 40 Aestia3D Coins – 🎁 Premium Mystery Box
🛍️ Listed Products (User Knows What They’re Getting)
- 18 Aestia3D Coins – 🎁 Ear Cleaner Kit – Wax Remover, Cleaning Tools & Buds for Kids and Adults
- 24 Aestia3D Coins – 🎁 Pironixx Clubmaster Blue Light Blocking Glasses (Men & Women)
- 30 Aestia3D Coins – 🎁 Finger Stretcher Finger And Hand Gripper
- 40 Aestia3D Coins – 🎁 35L Casual Waterproof Laptop Bag
💡 How It Works
- Users can choose between a Mystery Gift or a Listed Product as their reward.
- Mystery Gifts may arrive all at once or in separate shipments.
- Aestia3D Coins are credited 3 days after delivery, as long as the order wasn’t canceled or returned.
Company Information
Shrestha Walia is the CEO , CMO & Founder of Aestia3D.
Vaibhav Verma is the MD , COO , Product manager & Founder of Aestia3D. More details at https://vaibhav-verma.netlify.app/.
Aditya Kumar is the founder & CTO of Aestia3D. More details at https://aditya-kumar2.netlify.app/.
By using our services and participating in the Aestia3D Coins program, you agree to these Terms & Conditions.
Contact Us
If you have any questions or concerns about this Privacy Policy, you can reach out to us through the following channels:
For a faster response, please include your Order ID And UID in your message! 😊